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What is a restaurant management system and what makes it good?

restaurant management system

The restaurant management System software ecosystem is complex and getting more so every year. There are scores of technologies that simplify and solve challenges that restaurants face. You’ve got products for the entire spectrum of restaurant operations. Then there’s the whole universe of restaurant analytics. It seems that the need to simplify is spawning more complexities.

What is a Restaurant Management System and What Makes It Good? Let’s Just have a look at things in more detail.

A restaurant management system is a collective term for software systems or applications that helps streamline food business operations which automates tasks that are performed on a daily bases. Such management software makes it easy for people in command, people involved in the system, and everyone linked with the food business venture. A restaurant management system can be used in food chains, bars, bakeries, fast food shops, restaurants, or food delivery businesses.

It will make it efficient by using the latest on-going technologies and making any business easy to handle by atomizing daily tasks and relatable management of the database of finances and stuff etc. It combines all things that are good about the traditional POS system, with tools that manage your phone calls, takes table reservations, streamlines inventory management, handles billing, provides actionable analytics, and also help with management activities such as an ERP system, loyalty programs and building an online presence. It also works seamlessly with your existing restaurant technology systems your accounting and employee management software).

Tools and software that make up a restaurant management system

Restaurant POS:

POS is the most essential part of the restaurant management system. When your customer’s orders get punched in, the details become a part of your database. This part, the ticketing, billing, printing KOT – the key operational activities are handled by your POS. You can now analyze customer data, see what works for you, and make better, more informed decisions.

Restaurant Management System Benefits

1. Keeps track of your data.

2. Easy to use and mobility. 

3. Quick software updates allow your software to be as good as new.

4. Reliable 

Order Management

Orders are managed properly through an application where all details are gathered in one place and data is saved there that can be viewed in case any issue occurred in the order. All the important updates regarding orders and status notifications will now appear on your dashboard, easing your management process significantly.

Restaurant Marketing Management

Communicate all your offers, your menu items, your special discounts the right way, and more. This is what keeps your customers engaged and gets them back to your restaurant.

Here are the key parts of a restaurant marketing management set-up:

CRM Management

SMS and Email keep your customers updated on the latest from your restaurant. With a restaurant management system, this process is automated after a customer signs up. You can add categories to your databases based on age, preferences, items ordered to better customize the messaging in your outreach campaigns.

Loyalty Management

Reward your customers with better offers and discounts that will make them stay engaged with you. 

App Marketing

All your subscribers can be notified of your latest developments through easy push notifications. Encourage your customers to download the app so that you can further amplify your app activities.

Restaurant finances and Accounting software

Your restaurant finances and accounting software should help you determine the Cost of goods sold (COGS), track sales and profits, and help you manage your taxes. 

Restaurant Management System Feature :

Features that a restaurant management system should have

Features that a restaurant management system should have:


A cloud-based restaurant management system offers flexibility that traditional systems cannot match. 

Instant billing

The quicker your orders get punched, the quicker the KOTs release. This can impact how much business you could generate in a given period. Our KOTs fly out in 4 seconds with a touch POS facility.

Point-of-Sale Operations

POS operations include so much more than punching orders and billing. Loyalty integrations help drive customer delight, whilst menu recommendations help in predictive selling. A good POS focuses on reducing your table flip time (or order processing time). 

Inventory or stock management

The inventory management feature lets you stock up on critical ingredients by alerting you before they run out. With inventory management, you can also measure ingredients as you consume them.

Menu Updates

Easy changes to your menu – Online Ordering portal, order management, or POS should be easy. 

Marketing & CRM module

It helps you get new customers and stay in touch with regulars. Your marketing automation & CRM should let you focus on delighting your customers with your messaging, offers, or events.   

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